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U.S. seeks second-ever RRM panel to review call center labor dispute

April 16, 2024 at 12:12 PM
The U.S. on Tuesday filed its second-ever request for a dispute settlement panel under the U.S.-Mexico-Canada Agreement’s rapid-response mechanism, this time over a labor dispute at a call center in Mexico. The request , announced by the Office of the U.S. Trade Representative, pertains to alleged employer interference in worker organizing at Atento Servicios, S.A. de C.V. facility in Pachuca de Soto, Hidalgo, Mexico. According to the Mexican government, the company has fully remediated worker rights violations. The U.S. disagrees,...

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